Privacy Policy
Last updated: July 2026
FamilyCall ("we", "us") helps families stay connected across borders. This policy explains what information we collect and how we use it when you use our website and application.
Information we collect
- Account information — email address and password when you register.
- Profile information — your callback phone number, country, and language preferences.
- Family contacts — names, phone numbers, relationships, and communication permissions you add for your family.
- Communication data — call requests, call history, IVR selections, and notification logs.
- Waitlist information — name, email, and country when you join our waitlist.
How we use your information
- To operate the FamilyCall platform and provide call-request and calling features.
- To send SMS, email, or voice notifications when family members request contact.
- To improve our product and support early-access users.
- To comply with legal obligations and prevent abuse.
Telecom and third parties
We use third-party providers for authentication (Supabase), email (Resend), and telecommunications services. These providers process data only as needed to deliver the service. We do not sell your personal information.
Data retention
We retain account and communication records while your account is active and for a reasonable period afterward for legal and operational purposes. You may request deletion by contacting us.
Your rights
Depending on your location, you may have rights to access, correct, or delete your personal data. Contact us at hello@familycall.co to make a request.
Contact
Questions about this policy? Email hello@familycall.co.